English-Speaking Customer Support Agent

Location: Lisbon Portugal
Work Model: On-site
Schedule: Rotating shifts 40 hours per week

About the Role
We are looking for an English-speaking Customer Service Representative to join an international team in Lisbon. You will support small and medium-sized businesses of a leading global technology company helping them grow through online advertising tools. You will be in contact with clients by chat email and phone.

Key Responsibilities

• Support SMB clients via chat email and phone
• Provide pre- and post-sales support
• Assist clients with products and tools to improve their experience
• Help expand the self-serve advertising client base
• Handle sensitive information and de-escalate situations when needed

Requirements

• Exceptional spoken and written English (C1 minimum)
• Empathetic helpful and a strong team player
• Fast learner comfortable with digital tools
• Previous customer support sales or BPO experience is an advantage
• Willingness to relocate to Lisbon

What We Offer

• Paid comprehensive training in English
• 12-month contract with a permanent contract after 2 years
• Private health and dental insurance
• Meal card plus holiday and Christmas allowances
• 22 days of annual leave
• International multicultural environment with career growth

Apply
Send your updated CV in English to with the subject line English Customer Service Representative Lisbon.