English-Speaking B2B Advertising Support Specialist

CloserHire is partnering with a global leader in digital advertising solutions to recruit a English-speaking B2B Advertising Support Specialist for their team in this role you will support business advertisers with technical troubleshooting platform guidance and optimization insights ensuring a seamless and high-quality user experience. Your Role Handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns platform tools and product features. Drive query resolution by collaborating with internal Product Operations & Engineering teams. Provide timely accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience from day one. Ensure service quality by meeting productivity SLA and case-handling standards. Educate advertisers on features best practices and common issue types. Maintain proactive professional communication throughout the case journey. Share insights trends and feedback to support continuous improvement. Your Qualifications Native or C2 level of English Experience in paid campaign management is mandatory Experience with online campaigns and Digital Marketing Familiarity with social media platforms and a basic understanding of digital advertising Previous experience in a Contact Centre Service Program or Advertising Technology company is an advantage Strong customer service-oriented mindset Good analytical problem-solving and attention-to-detail skills Ability to work effectively both independently and as part of a team A degree in Marketing or a related field is an advantage Proactive attitude and willingness to learn and develop The Offer Full-time employment with comprehensive fully paid training. Monday to Sunday 07:0019:00 Attractive base salary Relocation support package to help you settle into life in Lisbon Private health insurance and other benefits Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment Modern office in central Lisbon easily accessible and well-equipped

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