English-Speaking B2B Advertising Support Specialist, Lisbon

CloserHire is partnering with a global leader in digital advertising solutions to recruit a English-speaking B2B Advertising Support Specialist for their team in this role you will support business advertisers with technical troubleshooting platform guidance and optimization insights ensuring a seamless and high-quality user experience.

Language required: English

Responsibilities:

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns platform tools and product features.
• Drive query resolution by collaborating with internal
• Product Operations &
• Engineering teams.
• Provide timely accurate updates to ensure high customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Ensure service quality by meeting productivity
• SLA and case-handling standards.
• Educate advertisers on features best practices and common issue types.
• Maintain proactive professional communication throughout the case journey.
• Share insights trends and feedback to support continuous improvement.

Requirements:

• Native or C2 level of English Experience in paid campaign management is mandatory
• Experience with online campaigns and Digital Marketing Familiarity with social media platforms and a basic understanding of digital advertising
• Previous experience in a Contact Centre Service Program or Advertising Technology company is an advantage
• Strong customer service-oriented mindset
• Good analytical problem-solving and attention-to-detail skills
• Ability to work effectively both independently and as part of a team
• A degree in Marketing or a related field is an advantage
• Proactive attitude and willingness to learn and develop

Benefits:

• Full-time employment with comprehensive fully paid training.
• Monday to Sunday 07:0019:00
• Attractive base salary
• Relocation support package to help you settle into life in Lisbon Private health insurance and other benefits
• Opportunity to work for a globally recognized brand and enhance your
• CV A vibrant and multicultural work environment
• Modern office in central
• Lisbon easily accessible and well-equipped