English Speaking AI Customer Support Specialist

We are seeking an enthusiastic tech-minded English Speaking AI Customer Support Specialist to join a premier global customer experience provider in Lisbon Portugal. Supporting a world-leading developer of advanced artificial intelligence and generative AI technologies you will provide front-line user care account assistance and technical guidance to both individual consumers and corporate business clients across the globe.

• City: Lisbon
  
• Country: Portugal
  
• Work Mode: On-site (Based full-time at a modern corporate facility in Lisbon working in an international tech environment).
  

• Support consumers and business users across multiple digital communication channels (chat email and web tickets).
  
• Resolve customer inquiries concerning subscriptions billing invoicing and account access management.
  
• Troubleshoot platform glitches account authentication errors and generative AI feature issues.
  
• Guide users on how to effectively prompt utilize and maximize feature adoption across AI software platforms.
  
• Deliver accurate empathetic and high-quality resolutions while meeting operational quality metrics.
  

• Language Proficiency: Complete fluency in English (written and verbal).
  
• Tech Affinity: A strong interest in artificial intelligence generative AI tools and emerging tech platforms.
  
• Core Skills: Excellent written communication logical troubleshooting abilities and a customer-focused mindset.
  
• Flexibility: Comfortable working full-time on a 24/7 rotating shift framework in a fast-paced environment.
  
• Experience (Plus): Previous experience in customer service contact centers or technical support is an advantage.
  

• Schedule: Full-time (40 hours per week).
  
• Working Window: 24/7 rotational shift framework (Individual shift schedules are published 10 days in advance to support personal planning and work-life balance).
  

• Base Salary Package: 1248 Gross per month (calculated on a 12-month basis including integrated meal allowances).
  
• Performance Bonus: Monthly performance incentives of up to 200.
  
• Mandatory Allowances: Statutory Holiday and Christmas bonus allowances included.
  
• Health Coverage: Private medical and dental insurance plans provided.
  
• Paid Leave: 22 days of annual paid vacation.
  
• Professional Growth: Fully paid comprehensive initial onboarding ongoing technical training and clear career advancement paths within a global company.