English Customer Support AI & Technology

Customer Support Representative AI & Technology Lisbon Portugal On-site

Position Overview
We are seeking an English-speaking Customer Support Representative to join an international AI and Technology project in Lisbon. The successful candidate will be responsible for providing professional and efficient support to platform users ensuring a high standard of customer service.

Key Responsibilities

• Provide support regarding billing account access and platform-related inquiries.
• Troubleshoot technical and account-related issues and provide appropriate solutions.
• Guide customers on the effective use of the platform and its products.
• Handle customer inquiries accurately professionally and efficiently.
• Ensure a positive customer experience throughout all interactions.

Requirements

• Excellent English communication skills.
• Strong interest in AI and technology.
• Strong communication analytical and problem-solving abilities.
• Customer-focused and professional approach.
• Ability to work effectively in a fast-paced environment.

Working Schedule

• Full-time position 40 hours per week.
• Monday to Sunday.
• Rotational day shifts between 07:00 and 22:00.

Benefits

• Private health and dental insurance.
• Meal allowance.
• Holiday and Christmas allowances.
• 22 days of annual leave.