English and Dutch-speaking Customer Support Lisbon

Position Details

• Job Title: Dutch Customer Support Agent
• Location: Portugal Lisbon
• Work Model: On-site
• Starting Date: 21 October 2026

Are you passionate about customer service and enjoy finding solutions to different challenges Join a global digital services project in Lisbon where youll help users resolve issues answer questions and make the most of their online experience.

About the Role

As a Customer Support Agent youll be the first point of contact for users who need assistance with an online platform. Your role will involve answering enquiries investigating reported problems and guiding users towards the right solutions while maintaining a high standard of service.

This is an on-site opportunity in Lisbon offering the chance to work in an international team and develop your skills in the digital services sector.

Key Responsibilities

• Handle inbound customer calls addressing a wide range of inquiries including sales after-
• sales support product information and delivery-related questions.
• Provide effective technical troubleshooting using diagnostic tools like TechSee guiding
• customers through solutions or escalating complex issues when necessary.
• Assist with order and delivery issues warranty claims refunds and replacements ensuring
• accurate information and timely resolution.
• Maintain detailed and accurate records of customer interactions in English within the CRM
• system.
• Offer product recommendations and support purchase decisions contributing to a positive
• sales experience.

Candidate profile:

Fluency in English

Fluency in Dutch

Must be a local candidate in Lisbon Portugal

What the Company Offers

• Salary Package: Competitive compensation depending on the candidates experience and profile.
• Aditional language bonus
• Performance bonus
• They work model will transition to hybrid after the first 3 month..
• Career Growth: The opportunity to build expertise in customer relations and digital platform services.
• Interested in Joining the Team

If you have strong French skills enjoy assisting people and want to gain experience in the digital industry this position could be the right next step for you.

Send your application today and explore your next career opportunity in Lisbon!