DutchFlemish-Speaking Customer Support Trainer

Are you an experienced Dutch or Flemish-speaking trainer coach or senior support specialist with a passion for adult learning onboarding and organizational development We are seeking an energetic and dynamic Customer Support Trainer to join our team on-site at our modern office hub in Lisbon Portugal.
In this role you will design deliver and continuously refine training programs for our Dutch- and Flemish-speaking customer service teams ensuring new hires are equipped to deliver exceptional service and existing agents remain up to date on product updates and operational workflows.

• Training Delivery & Facilitation: Lead engaging interactive classroom and virtual training modules for new Dutch/Flemish hires covering product knowledge soft skills CRM tool navigation and policy compliance.
  
• Instructional Design: Adapt global training materials localized content and e-learning modules into tailored Dutch/Flemish training resources.
  
• Onboarding & Nesting Support: Oversee new agents through their initial nesting period conducting real-time floor support call shadowing and skill evaluations to ensure smooth operational handoffs.
  
• Performance Analysis & Gap Identification: Partner closely with Quality Analysts and Team Leaders to identify performance bottlenecks conducting targeted refresher workshops and 1-on-1 coaching interventions.
  
• Continuous Improvement: Maintain and update knowledge base articles training manuals and assessment quizzes to reflect platform updates and procedural changes.
  

• Location: Lisbon Portugal.
  
• Work Model: Full-time 100% on-site role in a state-of-the-art office hub.
  
• Relocation: No relocation package provided. Candidates must already reside in Portugal or possess full local authorization to work without relocation assistance.
  

• Salary: Highly competitive base salary tailored to specialist training profiles in Portugal.
  
• Benefits: Private health and dental insurance meal allowance vouchers and continuous professional growth pathways.
  
• Workplace Perks: Central Lisbon office location equipped with modern learning facilities team lounge areas free coffee/refreshments and corporate wellness initiatives.
  
• Career Growth: Progression opportunities into Instructional Design Training Management or Operational Leadership.
  

• Language Skills: Native or Near-Native proficiency in Dutch or Flemish (C1/C2) with excellent professional English (B2/C1) for global alignment and reporting.
  
• Legal Status: Must holdvalid Portuguese Work/Residence Permit (active NIF and NISS ready).
  
• Experience: 1 years of experience in training learning & development (L&D) onboarding or senior coaching within a customer support contact center or shared service environment.
  
• Facilitation Skills: Exceptional presentation communication and classroom management abilities; skilled at breaking down complex processes for adult learners.
  
• Technical Proficiency: Experience with Learning Management Systems (LMS) CRM platforms (e.g. Salesforce Zendesk) and authoring tools is highly advantageous.
  

Ready to inspire and develop top-tier customer service teams in Lisbon Submit your CV in English Dutch or Flemish today!