DutchFlemish-Speaking Customer Care Specialist

We are seeking Dutch/Flemish-speaking Customer Care Specialists to join an automotive after-sales project based in Lisbon Portugal.
In this role you will support customers across European markets with general inquiries vehicle recall campaigns and after-sales cases taking ownership of each request from first contact through to full resolution.

• Handle customer inquiries via phone email and digital channels providing clear and professional assistance.
  
• Manage customer support cases end-to-end from initial contact to resolution.
  
• Provide guidance and up-to-date information regarding vehicle recalls and after-sales services.
  
• Accurately document customer interactions and update case records in internal management systems.
  
• Ensure every interaction delivers a positive high-quality customer experience.
  
• Maintain consistent adherence to established service level agreements and quality standards.
  

• Native or fluent Dutch / Flemish (C1/C2 level).
  
• Solid working knowledge of English (B2/C1 level or above).
  
• Strong communication active listening and problem-solving skills.
  
• Customer-centric mindset with a strong solution-oriented approach.
  
• Good computer literacy and adaptability to web-based tools.
  
• Previous experience in customer service retail or contact center environments is considered a strong advantage.
  

• Location: Lisbon Portugal (Sete Rios area).
  
• Schedule: Full-time flexible shifts within operating hours (MondaySaturday 07:0022:00).
  
• Compensation: Competitive base salary paid over 14 months plus performance bonuses language allowances daily meal allowances and attractive signing bonus incentives.
  
• Training: Paid professional training and continuous on-the-job support.
  
• Environment: Vibrant international and multicultural workplace.
  
• Development: Long-term career development opportunities within a global organization.