Dutch Tech Support in Lisbon

Grow Your Career as a Technical Customer Specialist!

Join a professional and customer-focused team providing reliable technical assistance and helping users get the most out of their products and services. If you enjoy troubleshooting solving problems and supporting customers in a fast-paced environment this is a great opportunity to strengthen your technical and customer service skills.

Role Overview

As a Technical Customer Specialist you will be the main point of contact for customers experiencing technical questions or issues. You will assist users with troubleshooting account and platform-related concerns technical configurations and general product support ensuring every customer receives clear efficient and professional assistance.

• Provide professional technical support via phone email live chat and other communication channels.
• Assist customers with technical questions product functionality account access configurations and troubleshooting.
• Diagnose technical issues by identifying the root cause and providing clear step-by-step solutions.
• Guide customers through troubleshooting processes and explain technical information in an easy-to-understand manner.
• Resolve technical concerns efficiently while maintaining high standards of customer satisfaction and service quality.
• Accurately document customer interactions technical issues troubleshooting steps and resolutions in internal systems.
• Escalate complex technical cases to specialized teams when further investigation is required.
• Collaborate with internal technical and support teams to ensure timely and effective issue resolution.
• Follow established technical procedures service standards and company guidelines during all customer interactions.
• Identify recurring technical issues and provide relevant feedback to improve products processes and the overall customer experience.
• Stay up to date with product features technical updates troubleshooting procedures and internal processes through continuous training and development.

• Language Skills:Proficiency in Dutch (C1/C2) and English (B2)
• Experience:experience in CS or Tech CS is a plus
• Skills: Strong communication analytical mindset and client-support ability
• Eligibility: EU citizenship or valid Portuguese residency
  

• Competitive Salary: Compensation that reflects your skills and potential.
• Performance Bonus: Recognition for outstanding results.
• Meal Allowance: Daily support for your meals.
• Transportation Support: Assistance with commuting costs.
• Relocation Support: Assistance to make your move and transition to your new location as smooth as possible.
• Health & Life Insurance: Comprehensive coverage for your peace of mind.
• Onsite Work: Work in a collaborative and professional office environment.

If youre looking for a role where your digital marketing experience makes a real impact and where you can build your career in Lisbon this is for you.