Dutch-Speaking Team Leader

CloserHire is partnering with a leading international customer experience provider to recruit a Dutch-speaking Team Leader for a BPO operation. This is a great opportunity for an experienced customer service professional ready to take ownership of a team drive performance and create a positive working environment. Youll coach and develop your team while ensuring excellent service strong results and consistent achievement of operational targets. Your Role Lead motivate and support a team of Customer Service Representatives Monitor individual and team performance against KPIs quality standards and service targets Provide regular coaching feedback and performance reviews Support agents with escalated or complex customer cases Identify performance gaps and create effective improvement plans Manage daily operations attendance scheduling and workload distribution Communicate operational updates procedures and business objectives to the team Work closely with Operations Quality Training and other departments to improve results Promote a positive collaborative and high-performance team culture Your Qualifications Fluent Dutch (C1/C2) Good command of English (B2 level or above) Previous experience in a Team Leader Supervisor Senior Agent or similar BPO/Customer Service role Strong leadership coaching and people-management skills Good understanding of customer service KPIs and performance management Excellent communication and problem-solving abilities Confident handling escalations and challenging situations Organized proactive and comfortable managing multiple priorities Strong computer skills and experience with CRM or contact centre systems Ability to motivate others and lead by example The Offer Competitive remuneration package Stable full-time employment Opportunity to lead and develop a customer service team Professional onboarding and ongoing management training Career progression within an international organization Dynamic and multicultural working environment Employee benefits and wellbeing initiatives Continuous learning and professional development opportunities

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