Dutch-Speaking Team Leader

We are seeking a Dutch-speaking Team Leader to join a global customer experience team.
This is an excellent opportunity for an experienced customer service professional ready to take ownership of a team drive performance and foster a positive high-performing work environment. You will coach and develop your team members while ensuring exceptional service strong operational results and consistent target achievement.

• Lead motivate and support a team of Customer Service Representatives.
  
• Monitor individual and team performance against KPIs quality standards and service targets.
  
• Provide regular coaching continuous feedback and performance reviews.
  
• Assist agents with handling escalated or complex customer inquiries.
  
• Identify performance gaps and design effective action plans for improvement.
  
• Manage daily operations attendance scheduling and workload distribution.
  
• Communicate operational updates policies and organizational objectives clearly to the team.
  
• Collaborate closely with Operations Quality and Training departments to drive continuous improvement.
  
• Foster a collaborative positive and results-driven team culture.
  

• Fluent or native Dutch (C1/C2 level).
  
• Good command of English (B2 level or higher).
  
• Proven experience as a Team Leader Supervisor Senior Agent or a similar leadership role in a customer service environment.
  
• Strong leadership coaching and people-management capabilities.
  
• Solid understanding of contact center KPIs and performance management metrics.
  
• Excellent communication decision-making and problem-solving skills.
  
• Confident in managing escalations and handling challenging situations effectively.
  
• Highly organized proactive and adept at managing multiple priorities.
  
• Proficiency with CRM systems contact center tools and general office applications.
  

• Work Location: Lisbon Portugal (On-site / Hybrid as operational needs require).
  
• Schedule: Full-time (Operating hours MondaySaturday 07:00 to 22:00).
  
• Compensation: Competitive salary package including base salary performance bonuses and meal allowances.
  
• Training: Professional onboarding and ongoing leadership development programs.
  
• Environment: Dynamic multicultural and collaborative working environment.
  
• Growth: Ample long-term career progression opportunities within an international organization.