Dutch-Speaking Team Leader – Customer Experience, Lisbon

CloserHire is partnering with a leading international customer experience provider to recruit a Dutch-speaking Team Leader for a BPO operation. This is a great opportunity for an experienced customer service professional ready to take ownership of a team drive performance and create a positive working environment. Youll coach and develop your team while ensuring excellent service strong results and consistent achievement of operational targets.

Language required: Dutch

Responsibilities:

• Lead motivate and support a team of Customer Service Representatives Monitor individual and team performance against
• KPIs quality standards and service targets
• Provide regular coaching feedback and performance reviews
• Support agents with escalated or complex customer cases
• Identify performance gaps and create effective improvement plans
• Manage daily operations attendance scheduling and workload distribution
• Communicate operational updates procedures and business objectives to the team
• Work closely with Operations Quality Training and other departments to improve results
• Promote a positive collaborative and high-performance team culture

Requirements:

• Fluent Dutch (C1/C2) Good command of English (B2 level or above)
• Previous experience in a Team Leader Supervisor Senior Agent or similar
• BPO/Customer Service role
• Strong leadership coaching and people-management skills
• Good understanding of customer service
• KPIs and performance management
• Excellent communication and problem-solving abilities
• Confident handling escalations and challenging situations
• Organized proactive and comfortable managing multiple priorities
• Strong computer skills and experience with CRM or contact centre systems
• Ability to motivate others and lead by example

Benefits:

• Competitive remuneration package
• Stable full-time employment
• Opportunity to lead and develop a customer service team
• Professional onboarding and ongoing management training
• Career progression within an international organization
• Dynamic and multicultural working environment
• Employee benefits and wellbeing initiatives
• Continuous learning and professional development opportunities