Dutch-Speaking Road Services Customer Care Specialist

CloserHire is partnering with a leading international outsourcing group in Portugal to recruit Customer Support & Billing Specialists for a large-scale public services operation. The project supports critical road infrastructure services combining customer support billing and administrative communication across digital channels. This is a stable long-term opportunity within a regulated essential-services environment ideal for candidates who enjoy structured processes customer interaction and administrative accuracy.

Language required: Dutch

Highlights:

• Relocation support included
• Salary up to 1309 EUR with bonus
• Private health insurance

Responsibilities:

• Handling customer queries related to accounts billing tolls and service information
• Registering requests complaints and clarifications in internal systems for full traceability
• Performing billing collection and revenue reconciliation activities
• Communicating with external entities such as authorities and regulatory bodies when required
• Ensuring data accuracy and compliance with internal and regulatory standards
• Contributing to service quality revenue protection and customer satisfaction All communication is handled via phone email and digital channels

Qualifications:

• Native or C1 level Dutch and good English skills
• Comfortable working with customers and administrative processes
• Detail-oriented and confident handling data billing and documentation
• Able to communicate clearly and professionally via phone and digital channels
• Organized and reliable in following procedures and deadlines
• Willing to work in a regulated structured environment
• Previous experience in customer service billing collections or administration is a plus