Dutch-Speaking Customer Support Specialist – Remote Portugal

Work from Home (Continental Portugal) Full-time Start Date: 29/July

Are you a native or near-native Dutch speaker looking to build a career in a sunny relaxed environment while working for a major international e-commerce brand

Whether you are already living in Portugal or planning to make the move this is your chance to join a dynamic multicultural team. Forget script-reading and repetitive tasksin this role you will own the customer journey solve real-time challenges and make a genuine impact on the customer experience every single day.

As a Customer Support Specialist you are the voice of the brand. You will manage the full lifecycle of customer orders ensuring seamless online shopping experiences.

• Own the Journey: Manage end-to-end customer interactions (via phone email and live chat) in Dutch and English.
• Problem Solve: Handle delivery tracking returns refunds payment queries and shipping investigations.
• Collaborate: Partner with logistics/courier services financial institutions and internal departments to solve complex issues.
• Ensure Quality: Handle sensitive customer data securely complying with GDPR and PCI standards.
• Improve & Grow: Contribute ideas to optimize processes and elevate overall team performance.

We are looking for self-motivated proactive communicators who love solving puzzles and helping people.

• Languages: Near-native level of Dutch and a strong command of English (B2 or higher).
• Skills: Excellent communication empathy and active listening.
• Mindset: A structured detail-oriented professional who can work independently and handle sensitive information securely.
• Drive: Goal-oriented proactive and comfortable working towards KPIs.
• Nice to have: Previous experience in customer service e-commerce or tools like SAP (but dont worry we train you!).

We set you up for success from day one with a comprehensive onboarding program:

• Fully Paid Training: 1520 working days to get you fully comfortable.
• Schedule: Monday to Friday 09:00 18:00 (conducted in English).
• Focus: Practical training covering phone email and chat handling systems navigation and mock cases.

To support our international customers we operate on flexible rotational shifts:

• Weekly Hours: 40 hours/week (8 hours/day 1 hour lunch break).
• Rotational Shifts: Monday to Sunday within our operational window of 07:00 to 00:00.
• Flexibility: Required to support peak season volume.

We offer a competitive package tailored to the Portuguese market combined with the ultimate flexibility of working from home:

• Monthly Salary: 1534.82 gross/month (All-in package including proportional Christmas and Holiday/Vakantiegeld allowances).
• Meal Allowance: 7.00 net per working day (approx. 140150 net extra per month).
• Performance Bonus: Monthly bonus based on quality and efficiency targets.
• 100% Remote: Work from anywhere in Continental Portugal.
• Growth: Concrete career pathing and internal promotion opportunities.
• Equipment: We provide all the necessary IT hardware for your home office.

1. Application Review: We review your CV.
2. Online Language Assessment: A quick test to verify your Dutch and English levels.
3. Final Interview: A chat with the client to see if its a mutual match.

This role offers you the security of a structured international company combined with the unmatched lifestyle of Portugal. Work in your comfortable home setup enjoy the Portuguese sun after hours and speak your native language daily.

Apply today to secure your spot in our upcoming June training batch!