Dutch-Speaking Customer Support Specialist – Remote Portugal

Work from Home (Continental Portugal) Full-time Start Date: 29 July 2026

Are you a native or near-native Dutch speaker looking to build a career in a sunny relaxed environment while working for a major international e-commerce brand

Whether you are already living in Portugal or planning to make the move this is your chance to join a dynamic multicultural team. Forget script-reading and repetitive tasksin this role you will own the customer journey solve real-time challenges and make a genuine impact on the customer experience every single day.

As a Customer Support Specialist you are the voice of the brand. You will manage the full lifecycle of customer orders ensuring seamless online shopping experiences.

• Own the Journey: Manage end-to-end customer interactions (via phone email and live chat) in Dutch and English.
• Problem Solve: Handle delivery tracking returns refunds payment queries and shipping investigations.
• Collaborate: Partner with logistics/courier services financial institutions and internal departments to solve complex issues.
• Ensure Quality: Handle sensitive customer data securely complying with GDPR and PCI standards.
• Improve & Grow: Contribute ideas to optimize processes and elevate overall team performance.

We are looking for self-motivated proactive communicators who love solving puzzles and helping people.

• Languages: Near-native level of Dutch and a strong command of English (B2 or higher).
• Skills: Excellent communication empathy and active listening.
• Mindset: A structured detail-oriented professional who can work independently and handle sensitive information securely.
• Drive: Goal-oriented proactive and comfortable working towards KPIs.
• Nice to have: Previous experience in customer service e-commerce or tools like SAP (but dont worry we train you!).

We set you up for success from day one with a comprehensive onboarding program:

• Fully Paid Training: 1520 working days to get you fully comfortable.
• Schedule: Monday to Friday 09:00 18:00 (conducted in English).
• Focus: Practical training covering phone email and chat handling systems navigation and mock cases.

To support our international customers we operate on flexible rotational shifts:

• Weekly Hours: 40 hours/week (8 hours/day 1 hour lunch break).
• Rotational Shifts: Monday to Sunday within our operational window of 07:00 to 00:00.
• Flexibility: Required to support peak season volume.

We offer a competitive package tailored to the Portuguese market combined with the ultimate flexibility of working from home:

• Monthly Salary: 1534.82 gross/month (All-in package including proportional Christmas and Holiday/Vakantiegeld allowances).
• Meal Allowance: 7.00 net per working day (approx. 140150 net extra per month).
• Performance Bonus: Monthly bonus based on quality and efficiency targets.
• 100% Remote: Work from anywhere in Continental Portugal.
• Growth: Concrete career pathing and internal promotion opportunities.
• Equipment: We provide all the necessary IT hardware for your home office.

1. Application Review: We review your CV.
2. Online Language Assessment: A quick test to verify your Dutch and English levels.
3. Final Interview: A chat with the client to see if its a mutual match.

This role offers you the security of a structured international company combined with the unmatched lifestyle of Portugal. Work in your comfortable home setup enjoy the Portuguese sun after hours and speak your native language daily.