Dutch-Speaking Customer Support Specialist – Remote

Are you fluent in Dutch and looking for the flexibility of a fully remote role We are seeking detail-oriented empathetic and communicative professionals to join our international customer service team as a Remote Customer Support Specialist.
In this role you will serve as the main point of contact for Dutch-speaking customers across various sectors (such as e-commerce fintech or travel) delivering top-tier assistance and resolving inquiries via phone chat and email from the comfort of your home anywhere in Portugal.

• Customer Assistance: Handle inbound customer inquiries in Dutch via phone email and live chat with a friendly professional and solution-oriented approach.
  
• Issue Resolution: Troubleshoot order issues account management requests billing questions or service interruptions using internal CRM systems.
  
• Customer Retention: Turn challenging situations into positive experiences by offering clear explanations alternative options and active listening.
  
• Documentation: Maintain accurate up-to-date records of all customer interactions and ticketing outcomes in internal databases.
  

• Location: 100% Remote / Work From Home (Must reside anywhere in Portugal: mainland or islands).
  
• Work Model: Full-time (40 hours/week) with flexible or rotational shift patterns.
  
• Relocation: No relocation package provided. Candidates must already reside in Portugal or hold full legal authorization to work locally.
  

• Salary: Highly competitive base salary tailored to Dutch language profiles plus performance and language bonuses.
  
• Equipment Package: Complete corporate hardware provided (laptop/PC dual monitors headset and secure VPN access).
  
• Benefits: Private health and dental insurance meal allowance and continuous paid remote training.
  
• Career Advancement: Opportunities to grow into Senior Specialist Quality Analyst Team Leader or Trainer positions.
  

• Language Skills: Native or Near-Native proficiency in Dutch (C1/C2) with good working knowledge of English (B2).
  
• Legal Status: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit (with active NIF and NISS).
  
• Technical Workspace: Quiet private home office setup with high-speed internet (direct Ethernet connection required).
  
• Soft Skills: Excellent verbal and written communication strong active listening patience and adaptability to new software systems.
  
• Experience: Previous customer service call center or hospitality experience is an advantage but full paid training is provided.
  

Ready to start a flexible remote career in Portugal Submit your CV in English or Dutch today!