Dutch Speaking Customer Support Representative

This position is strictly restricted to personnel currently situated within Portugal who wish to work entirely from home. The organization does not supply international moving allowances flight tickets or temporary lodging. Anyone applying from outside the country must arrange and pay for their own migration visas and living arrangements independently.

Introduction & Corporate Alignment

We are looking to hire fluent Dutch Speakers to join an elite fully remote customer operations team backing a top-tier global innovator in electronic payment architecture.

This position offers complete location autonomy within national borders. Whether you choose to live in the quiet northern regions or a major urban center like Porto you have the authorization to operate out of any home address in Portugal. Stepping into the role of a Fintech Support Consultant your focus goes well beyond basic customer service; you will serve as a high-touch brand ambassador guiding users through a fast-paced digital finance landscape.

Daily Accountabilities & Workflow

As a Virtual Solutions Advisor your regular tasks will include:

• Interactive Client Care: Handling incoming requests across multiple channels including telephone networks emails and live web chat with rapid and high-quality responses.
• Technical Issue Diagnosis: Reviewing sensitive and advanced client inquiries involving profile security gateway infrastructure errors and complex billing inquiries.
• Advisory Services: Explaining the functionality of our global processing platform and mobile software applications using clear authoritative instructions.
• Financial Data Management: Processing delicate fiscal eventsincluding chargebacks invoice corrections and fraud mitigation stepswith complete precision and security.
• Data Logging: Creating detailed reports of client interactions and routing urgent financial documents to specialized internal departments.
• Compliance Maintenance: Staying up-to-date on ongoing software updates and evolving global banking protocols via routine team huddles.

Qualifications & Competencies

We seek highly organized professionals who can confidently manage a home-office environment while maintaining excellent performance metrics.

Language & Legal Benchmarks

• Dutch: Native or near-native mastery (minimum C1 level) in both written and spoken formats.
• English: Working knowledge of business proficiency (B2 level minimum) for corporate communication and training alignment.
• Legal Status: Physical residency within Portugal and valid legal authorization to work in the European Union.

Skills & Mindset

• Independent Drive: High levels of personal accountability and time-management skills tailored for a remote workflow.
• Articulate Expression: A highly logical mindset with an aptitude for breaking down technical banking ideas into simple terms for clients.
• Fintech Literacy: Comfort utilizing financial tracking tools account dashboards and modern internet programs.

Distributed Team Benefits & Rewards

We provide the technical setup so you can bring the operational talent. Our home-based employment package includes:

• Location Independence: A permanent fully remote position that can be carried out from any residential location in mainland Portugal or its archipelagos.
• Company Hardware: High-end corporate equipmentincluding a secure laptop and a professional headsetmailed directly to your residence before training begins.
• Compensation Structure: A reliable fixed monthly base salary accompanied by performance-tied monthly cash incentives.
• Immediate Protection: Full private medical and life insurance coverage starting from your initial contract date.
• Professional Growth: Regular skill-building sessions alongside clear promotional paths into quality control team leadership or specialized fintech advisory functions.

Application Instructions

Ready to build a virtual career within the rapidly expanding financial technology market Click Apply Now to submit your updated English CV and begin the digital screening process!