Dutch-Speaking Customer Support Advisor – Fintech – Lisbon, Portugal

Dutch speakers wanted for a Customer Support Advisor Fintech role in Lisbon Portugal.

• Location: Lisbon Portugal
• Language: Dutch English
• Salary: 1 10000 x 14 yearly (gross) Lunch allowance of 7.23EUR / day
• Start date: 3/9
• Relocation: Not provided for this role

CloserHire is partnering with a leading global customer experience company to recruit a Dutch-speaking Customer Support Advisor for a top-tier financial technology platform that provides online payment solutions for individuals and businesses worldwide. This is a unique opportunity to work remotely in a fast-growing fintech environment assisting customers with digital wallet and payment-related inquiries while contributing to an innovative and international team. As a Customer Support Advisor you will play a vital role in providing seamless assistance across digital channels and helping users resolve payment and account-related issues.

• Providing customer support via phone chat and email in Dutch
• Accurately logging and tracking interactions in the CRM system
• Troubleshooting payment and account issues related to digital wallet products
• Offering clear timely resolutions with professionalism and empathy
• Ensuring compliance with procedures and service standards

• C2-level fluency in Dutch and strong command of English (B2)
• Minimum 1 year of experience in customer service hospitality retail or similar environments (preferred)
• Experience in financial services fintech or internet-based companies is a strong plus
• Strong attention to detail organizational skills and problem-solving mindset Comfortable using PC-based tools internet systems and software applications
• Ability to work independently and manage responsibilities in a remote setup A collaborative resilient attitude and customer-first mindset

1 10000 x 14 yearly (gross) Lunch allowance of 7.23EUR / day

• A vibrant multicultural environment in a modern Lisbon office centrally located and well-equipped. Be part of a growing fintech industry leader
• International supportive and multicultural team environment
• Career development opportunities within a global organization
• Training and tools provided to help you succeed in your role Notes: the process works
  • Apply with your CV – we review every application
  • Short screening call with a CloserHire recruiter (around 30 minutes)
  • Interview with the hiring team
  • Offer then support with paperwork and where applicable your move