Dutch Speaking Customer Support Advisor – Fintech

We are seeking a customer-first Dutch Speaking Customer Support Advisor to join a leading global customer experience company in Lisbon Portugal. Supporting a top-tier financial technology platform that provides online payment solutions for individuals and businesses worldwide you will assist users with digital wallet management transactional inquiries and payment-related troubleshooting. This role allows you to be part of a rapidly growing fintech industry leader within an international and highly supportive team.

• City: Lisbon
• Country: Portugal
• Work Mode: Remote or on site

• Provide high-quality customer care across digital channels including phone chat and email in Dutch.
• Troubleshoot transaction discrepancies account security settings and payment issues related to digital wallet products.
• Offer clear timely and empathetic resolutions to users while maintaining a professional demeanor.
• Accurately log categorize and track all user interactions within the corporate CRM system.
• Ensure strict compliance with financial security procedures privacy regulations and internal service standards.

• Language Proficiency: Native or near-native fluency in Dutch (C2 level) paired with a strong command of English (B2 level).
• Technical Comfort: Highly comfortable navigating PC-based tools internet-based systems and specialized software applications.
• Core Competencies: Strong attention to detail exceptional organizational skills a collaborative mindset and a resilient attitude.
• Experience (Preferred): Minimum of 1 year of experience in customer service hospitality retail or a similar environment. Prior experience in financial services fintech or internet-based companies is a strong plus.

• Schedule: Full-time hours operating on standard project operational shifts.

• Base Salary: 1100 Gross x 14 months per year.
• Meal Allowance: 7.23 per working day (Lunch allowance).
• Training: Comprehensive initial training and all necessary software tools are provided to ensure your success.
• Career Growth: Structured long-term career development opportunities within a major global organization.
• Environment: Dynamic and inclusive multicultural team environment.

• Availability: Relocation packages are not specified for this position. Candidates should ideally be based in Portugal or prepared to manage their own relocation.