Dutch-speaking Customer Support Advisor – Fintech

CloserHire is partnering with a leading global customer experience company to recruit a Dutch-speaking Customer Support Advisor for a top-tier financial technology platform that provides online payment solutions for individuals and businesses worldwide. This is a unique opportunity to work remotely in a fast-growing fintech environment assisting customers with digital wallet and payment-related inquiries while contributing to an innovative and international team. As a Customer Support Advisor you will play a vital role in providing seamless assistance across digital channels and helping users resolve payment and account-related issues.

• Location: Lisbon Portugal
• Language: Dutch
• Start date: 3/9

Your Role

• Providing customer support via phone chat and email in Dutch
• Accurately logging and tracking interactions in the CRM system
• Troubleshooting payment and account issues related to digital wallet products
• Offering clear timely resolutions with professionalism and empathy
• Ensuring compliance with procedures and service standards

Your Profile

• C2-level fluency in Dutch and strong command of English (B2)
• Minimum 1 year of experience in customer service hospitality retail or similar environments (preferred)
• Experience in financial services fintech or internet-based companies is a strong plus
• Strong attention to detail organizational skills and problem-solving mindset
• Comfortable using PC-based tools internet systems and software applications
• Ability to work independently and manage responsibilities in a remote setup A collaborative resilient attitude and customer-first mindset

What Is Offered

• A vibrant multicultural environment in a modern Lisbon office centrally located and well-equipped
• Be part of a growing fintech industry leader
• International supportive and multicultural team environment
• Career development opportunities within a global organization
• Training and tools provided to help you succeed in your role