Dutch-speaking Customer Service Specialist

CloserHire supports a leading BPO player in the industry in their pursuit to increase their Dutch-speaking Customer Service Team for the worlds largest search engine. As a Customer Support Specialist for a well-known client you will handle customer inquiries related to product features technical issues and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce software hardware and wireless connectivity issues.

Language required: Dutch

Highlights:

• Relocation support included
• Extra bonus/commission on top of base salary (EUR)
• Private health insurance

Responsibilities:

• Respond to customer requests via phone email chat social media and messaging channels
• Provide pre-sales general inquiries and technical support
• Maintain a consistent brand voice in both private and public interactions
• Escalate issues to higher support tiers as needed
• Collaborate with technicians to resolve help tickets
• Manage an individual ticket queue and follow management direction
• Review and provide feedback on help content

Qualifications:

• C1 level of Dutch
• Good English skills (B2) Based in Lisbon or willing to relocate previous CS / BPO experience is an advantage good PC skills fast decision-maker with positive outlook be available to work flexible hours and days