Dutch-Speaking Customer Service Representative – Online Advertising

CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Service Representatives for an international role in the online advertising and digital services industry. This on-site position in Lisbon focuses on supporting small and medium-sized businesses that use self-service digital advertising solutions to grow their online presence. You will work in a structured international environment supporting business clients across multiple communication channels while developing your experience in the digital advertising space.

• Location: Lisbon Portugal
• Language: Dutch
• Start date: 3/8 24/8 31/8 7/9 14/9 5/10 26/10

Your Role

• Supporting small and medium-sized business clients via phone email and chat
• Assisting with account setup product usage and general troubleshooting
• Providing pre- and post-support for self-service digital advertising products
• Guiding clients on how to use tools effectively to improve their online campaigns
• Identifying recurring issues and trends affecting multiple clients
• Sharing customer feedback and product insights to support continuous service improvement

Your Profile

• Fluent Dutch both spoken and written with good English skills for internal communication
• Comfortable working with digital tools and online platforms
• Customer-oriented mindset with clear and professional communication
• Ability to work independently and manage client issues effectively
• Previous customer service experience is an advantage ideally in a support or contact center environment
• Willingness to work rotational shifts including evenings and weekends
• High school diploma or equivalent

What Is Offered

• Full-time on-site position in Lisbon with a Portuguese employment contract
• Paid training with structured onboarding and continuous support
• Relocation assistance for candidates moving to Portugal including accommodation support
• Competitive compensation package including holiday and Christmas allowances
• Meal allowance and health insurance from day one 40-hour work week on a rotational schedule and 22 days of paid annual leave
• Long-term career opportunities in an international working environment

Relocation

permanent accomodation provided - check project files in drive