Dutch Speaking Customer Representative Insurance

We are seeking a professional and empathetic Dutch Speaking Customer Representative to join a global leader in customer experience and technology solutions in Lisbon Portugal. Supporting an insurance-related project you will assist clients with managing their insurance policies processing claims and modifying active contracts. This role demands a high level of diplomacy and a solution-oriented approach to deliver a smooth high-quality service experience.

• City: Lisbon
• Country: Portugal
• Work Mode: On-site (Based at a centrally located and modern office hub in Lisbon).

• Handle incoming inquiries via phone and chat from customers regarding their active insurance policies.
• Process complex service and modification requests directly within the clients specialized policy administration system.
• Compose and distribute formal written responses via emails and letters including contract documents and specific policy information.
• Manage requests for contract changes coverage updates and structural adjustments such as modifying payment methods.
• Assist customers through the initial stages of claims submissions policy renewals and contract cancellations.
• Conduct indexation and digital file archiving using specialized internal document management tools.
• Consistently maintain high service quality standards and meet client-specific performance targets.

• Language Proficiency: Native-level fluency in Dutch (C2) paired with operational proficiency in English (B2).
• Core Competencies: Excellent written and verbal communication skills with a professional diplomatic and calm demeanor.
• Mindset: Proactive self-motivated and comfortable working within a collaborative fast-paced team environment.
• Eligibility: Must be legally eligible to work in Portugal.
• Experience (Plus): Prior experience in customer service helpdesk financial services or the insurance sector is considered a distinct advantage.

• Schedule: Full-time position operating on standard operational rotational shifts.

• Base Salary: 1374 Gross per month.
• Performance Bonus: Monthly performance-based incentive of up to 100.
• Meal Allowance: 7.23 per working day (Lunch allowance).
• Contract Type: Indefinite (permanent) contract from day one preceded by fully paid professional training.
• Health Coverage: Private health insurance coverage
• Perks: Access to structured career development tracks language courses internal learning platforms and employee referral bonus programs.

• For Candidates Outside Portugal:
  • Sourcing and placement in a room within a company-managed apartment in Lisbon for 12 months at a fixed subsidized cost of 280 per month (deducted directly from your salary).
  • Reimbursement of your inbound flight ticket up to 400 (paid out on the 6th month of employment).
• For Candidates Inside Portugal:
  • The accommodation option is strictly reserved for applicants transitioning directly to the company from an immediate industry competitor.