Dutch speaking Customer Advisor work from home

Location: work from home in Portugal

Role: Dutch speaking Customer Advisor

Salary: 1384 euro gross per month (this includes monthly Christmas/Holiday bonus and food vouchers). Monthly average performance bonus of 200 EUR gross.

Working Hrs: 40 Hours per week rotational between Monday to Sunday 24x7 operation - rotational shifts

Support the Launch of a New Nationwide Transport System

Are you looking for an international career in sunny Porto Join a multilingual customer support team working on an exciting infrastructure project that supports a new road tolling system for heavy goods vehicles in the Netherlands. You'll assist truck drivers transport companies and logistics providers by answering questions resolving issues and ensuring an excellent customer experience.

As a Dutch Customer Support Advisor you'll provide support via phone email and digital channels to customers using the new tolling system. You'll be the first point of contact helping customers understand the registration process payments and use of the onboard equipment.

Your Responsibilities

• Provide professional customer support via phone and email in Dutch.
• Assist truck drivers and transport & logistics companies with their enquiries.
• Support customers with website registration and account management.
• Explain how the onboard tolling device works and assist with orders.
• Answer questions about toll roads and the new Dutch tolling system.
• Handle payment enquiries and revenue collection-related questions.
• Support debt communication where applicable.
• Promote additional services when appropriate.
• Ensure all customer interactions are handled accurately efficiently and with empathy.
• Record customer interactions and follow internal procedures.

What We're Looking For

• Native-level Dutch and good English.
• Excellent communication and customer service skills.
• Strong administrative skills and attention to detail.
• Comfortable working with computer systems and learning new processes.
• A proactive and solution-oriented mindset.
• Previous customer service administration or contact centre experience is an advantage but not essential.

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV identifying your strengths as a candidate discussing your preferences with you preparing you for interviews and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at