Dutch-Speaking Content Moderator

Are you passionate about the digital world and e-commerce Do you have an eagle eye for detail and a knack for maintaining quality standards If so this is your chance to join a leading global company in Lisbon and play a key role in ensuring a safe high-quality experience for millions of e-commerce users.

Location: Lisbon (On-Site)

Start: 3/09

About the Role

As a Content Moderator for a top e-commerce platform you will be responsible for reviewing and moderating user-generated content ensuring compliance with policies and guaranteeing top-quality standards. You will leverage your local market expertise strong communication skills and attention to detail to maintain the integrity and safety of online content.

What You Will Do

• Ensure Quality & Safety: Review and moderate content to ensure compliance with platform policies and e-commerce standards.

• Policy Compliance: Apply judgment to identify policy/legal issues and escalate cases following established protocols.

• Stay Informed: Remain knowledgeable and passionate about leading e-commerce products and services.

• Adapt to Changes: Work flexibly with evolving guidelines schedules and policies.

• Handle High Volumes: Manage peaks in content review during seasonal campaigns and promotions.

• Fluency in Dutch (C2l) and good command of English (B2 level).

• Strong moderation skills with excellent verbal and written communication abilities.

• Experience or a strong understanding of e-commerce and online platforms.

• Empathy and rational decision-making with the ability to handle sensitive content.

• Resilience to manage high-volume tasks and rotative schedules.

What We Offer

• Monthly Gross Salary: 1100.00 per 14 months

• Meal Allowance: 7.63/day (net) per 12 months

• Complexity bonus: 100 per 11 months

• Health Insurance: From Day 1 (upon NIF & NISS registration) free after 6 months.

• Fully paid training

• Dynamic and multicultural environment with career growth opportunities.

• Duration: 6-month contract (with extension possibilities).
  
  

• Schedule: 24/7 rotative shifts 2 consecutive days off per week.

• 8-hour workday 5-day workweek 2 days off per week on a rotative basis.

• Shifts run 24/7 including weekends and holidays.

• Your monthly shift schedule will be provided at least 1 month in advance for proper planning.

• Night shifts are office-based and paid in accordance with Portuguese labor law (at least 25% hourly rate for night hours).

• Final shift assignment is set by the Team Leader based on operational needs.

Why Join Us

• Be part of one of the worlds leading e-commerce platforms.

• Work in a vibrant multicultural team in sunny Lisbon.

• Enjoy a stable role with benefits from day one.

Relocation Support

• Accommodation: Shared apartment for up to 12 months (deducted from your payslip all utilities included).