Dutch IT Support in Lisbon

Join a dynamic and tech-focused team where problem-solving technical knowledge and customer satisfaction are at the heart of every interaction. If youre curious about technology enjoy troubleshooting issues and like helping people find practical solutions this is an excellent opportunity to develop your technical support skills while working in a fast-paced digital environment.

Role Overview:

As a Technical Support Specialist you will be responsible for assisting customers and users with technical questions product-related issues and platform or service concerns. Through phone email live chat and other support channels youll identify technical problems provide clear step-by-step guidance troubleshoot issues and ensure cases are resolved efficiently and professionally.

Key Responsibilities:

• Provide professional friendly and efficient technical support via phone email live chat and other available channels
• Assist users with technical questions related to products software applications devices platforms and services
• Troubleshoot technical issues by identifying the root cause and providing clear practical step-by-step solutions
• Guide users through technical processes configurations installations updates and basic troubleshooting procedures
• Gather relevant information from customers to accurately diagnose and resolve technical issues
• Provide clear explanations of technical solutions adapting communication to the customers level of technical knowledge
• Document technical issues troubleshooting steps actions taken and resolutions accurately in internal systems
• Follow established troubleshooting procedures technical guidelines and service protocols
• Escalate complex unresolved or critical technical issues to the appropriate specialist or technical team when required

Requirements:

• Language Skills: Fluent inDutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free

• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next stepApply today and be part of a team that values innovation and excellence!