Dutch & French-Speaking Team Leader

CloserHire is partnering with a leading international customer experience provider to recruit a Dutch & French-speaking Team Leader for a BPO operation. This is a great opportunity for an experienced customer service professional ready to take ownership of a team drive performance and create a positive working environment. Youll coach and develop your team while ensuring excellent service strong results and consistent achievement of operational targets.

Language required: Dutch French

Highlights:

• Bonus / commission on top of base salary

Responsibilities:

• Lead motivate and support a team of Customer Service Representatives
• Monitor individual and team performance against KPIs quality standards and service targets
• Provide regular coaching feedback and performance reviews
• Support agents with escalated or complex customer cases
• Identify performance gaps and create effective improvement plans
• Manage daily operations attendance scheduling and workload distribution
• Communicate operational updates procedures and business objectives to the team
• Work closely with Operations Quality
• Training and other departments to improve results
• Promote a positive collaborative and high-performance team culture

Qualifications:

• Fluent Dutch & French (C1/C2)
• Good command of English (B2 level or above)
• Previous experience in a
• Team Leader Supervisor
• Senior Agent or similar BPO/Customer Service role
• Strong leadership coaching and people-management skills
• Good understanding of customer service KPIs and performance management
• Excellent communication and problem-solving abilities
• Confident handling escalations and challenging situations
• Organized proactive and comfortable managing multiple priorities
• Strong computer skills and experience with CRM or contact centre systems
• Ability to motivate others and lead by example

Benefits:

• Competitive remuneration package
• Stable full-time employment
• Opportunity to lead and develop a customer service team
• Professional onboarding and ongoing management training
• Career progression within an international organization
• Dynamic and multicultural working environment
• Employee benefits and wellbeing initiatives
• Continuous learning and professional development opportunities

Relocation:
No relocation support is offered for this role candidates must already live in the job's country/city or already hold valid work authorization for it.