Dutch Customer Support Specialist – Lisbon

We are looking for a Customer Support Specialist to deliver a competent friendly and efficient customer service experience via phone and email. You will join an international team based in Lisbon supporting customer inquiries troubleshooting and seller communications with the flexibility to work remotely on-site or in a hybrid setup.

Key Responsibilities

• Listen to customers questions and concerns providing clear effective answers and solutions
• Handle troubleshooting related to orders deliveries payments and returns
• Serve as a primary point of contact for external sellers ensuring smooth and professional communication
• Provide accurate and clear information regarding digital products
• Escalate and reroute complex issues to the appropriate internal departments
• Maintain accurate records of customer interactions using CRM and support tools

Required Skills & Qualifications

• Native or fluent proficiency in Dutch (C1/C2)
• Good working command of English (B2 or above)
• Strong communication active listening and problem-solving skills
• Customer-oriented mindset with strong empathy and attention to detail
• Basic technical aptitude for software tools and customer service systems
• Reliable home internet connection and a suitable remote workspace (for remote/hybrid applicants)
• Eligibility to work in Portugal

What Is Offered

• Flexible work model: choose to work remotely on-site in Lisbon or a mix of both
• Full relocation support
• Comprehensive training and onboarding provided
• Paid holidays (22 days per year) plus additional local benefits
• Competitive salary package
• Modern equipment provided for remote work setup
• Supportive international and multicultural team culture
• Career growth and development opportunities within a global organization

If youre a motivated customer-focused professional fluent in Dutch and looking for flexibility in how and where you work wed love to hear from you!