Dutch Customer Support – E-Commerce in Lisbon

Join a dynamic customer-focused team where excellent service problem-solving and customer satisfaction are at the heart of every interaction. If youre proactive detail-oriented and enjoy helping customers find solutions this is a great opportunity to develop your customer service skills in the fast-paced world of e-commerce.

Role Overview:

As a Customer Specialist you will be the main point of contact for online shoppers assisting them throughout their purchasing journey. You will handle questions about products orders payments deliveries returns and account-related requests ensuring customers receive fast accurate and professional support.

Key Responsibilities:

• Provide friendly professional and efficient customer support via phone email live chat and other available channels.
• Assist customers with product inquiries online orders order modifications cancellations and account-related requests.
• Provide accurate information about products prices promotions payment methods delivery options and return policies.
• Support customers with order tracking delivery issues returns refunds and exchanges.
• Identify customer needs and provide clear practical and effective solutions.
• Handle customer concerns professionally while maintaining high standards of customer satisfaction.
• Accurately document customer interactions requests actions and resolutions in internal systems.
• Escalate complex urgent or sensitive cases to the appropriate teams according to company procedures.
• Collaborate with internal departments including logistics payments and order management teams to ensure timely issue resolution.
• Meet established KPIs related to customer satisfaction response times productivity service quality and resolution rates.
• Stay up to date with products platform features promotions policies and e-commerce procedures through ongoing training and development.

Requirements:

• Language Skills: Fluent inDutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free

• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next stepApply today and be part of a team that values innovation and excellence!