Dutch Customer Specialist in Lisbon

As a Customer Specialist you will be responsible for assisting customers with a variety of inquiries concerning orders accounts products services and general requests.

Through phone email live chat and other digital communication channels you will understand customer needs provide clear information and deliver efficient tailored solutions to ensure customer satisfaction.

Your Responsibilities

• Handle inquiries related to orders shipping and deliveries payments account management products and available services.
• Understand customer concerns and recommend suitable solutions based on their individual needs.
• Address complaints and challenging situations with patience professionalism and a focus on resolution.
• Assist customers in navigating relevant systems processes products and service options.
• Record customer interactions requests and outcomes accurately in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests that require additional assistance.
• Identify recurring customer concerns and communicate feedback to help improve service quality and internal processes.
• Stay informed about product updates service offerings operational procedures and company policies through regular training and ongoing development.

• Languages: Fluent in Dutch (C1/C2 level) and English (B2 level)

• Eligibility: EU citizenship or a valid Portuguese residence permit.

• Communication: Excellent verbal and written communication skills.

• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.

• Profile: Customer-oriented proactive organised detail-focused and willing to learn.

• Interest: Motivation to develop professionally within the Travel industry.

• Attractive Salary: Competitive compensation aligned with your skills and experience.

• Meal Allowance: Additional support towards your daily meals.

• Health & Life Insurance: Access to insurance benefits designed to support your well-being.

• Relocation Support: Assistance for eligible candidates relocating to Portugal.

• Onsite Work: Engage and grow in a collaborative office environment

Ready for your next career move

Join an international team develop your customer service expertise and build your career in the Travel industry. Apply now and take the next step with us!