Dutch Customer Care

Industry: Automotive Care & Safety Operations

Location: Lisbon Portugal (On-Site)

Work Model: On-Site (Lisbon Office)

Contract Type: Full-Time Permanent

Schedule: Monday to Friday 08:00 17:00 (Fixed Day Shifts) Weekends OFF!

Gross Salary: 1400.00 Gross / month

Benefits: 150.00 Language Bonus 100.00 Performance Bonus / month

Relocation: Not offered (Local Lisbon candidates only)

Join our team in vibrant Lisbon as a Customer Care & Recall Agent for one of the worlds leading automotive manufacturing groups! Work convenient fixed business hours (08:0017:00) enjoy your weekends off and earn competitive bonuses supporting Dutch-speaking customers through vital automotive care and safety initiatives.

• Manage automotive recall cases efficiently ensuring vehicle safety updates and owner communication.
• Provide end-to-end case management support for Dutch and English-speaking vehicle owners.
• Coordinate appointment scheduling and logistics between vehicle owners and local dealerships.
• Deliver empathetic clear and action-oriented assistance to address safety concerns professionally.
• Maintain accurate case logs and update tracking systems in real-time.

• Fluent or native proficiency in Dutch Strong working command of English.
• Must be a local resident of Greater Lisbon Portugal.
• Prior experience in customer care recall support or complex case handling.
• Excellent problem-solving skills and calm reassuring phone presence.
• Availability for fixed daytime schedule (MonFri 08:0017:00).

• Equipment: Fully equipped workstation provided on-site.