Dutch Customer Advisor – Coffee Brand

Are you passionate about customer service and enjoy helping people find the right solutions Join an international customer-focused team representing a well-known coffee brand where youll contribute to delivering excellent service and creating positive customer you are a good communicator attentive to detail and enjoy working in a dynamic environment this opportunity is a great way to develop your customer support skills while gaining experience with an international brand.

Role Overview:

As a Customer Specialist you will be a key contact for customers assisting them with inquiries and requests related to coffee products orders deliveries payments and available services.

You will provide support through phone email live chat and other communication channels ensuring customers receive accurate information practical solutions and a smooth experience at every stage of their journey.

Key Responsibilities:

• Provide friendly professional and efficient customer support through phone email live chat and other communication channels.
• Respond to customer inquiries about coffee products orders deliveries payments and general product or service information.
• Understand customer needs and provide accurate timely and effective solutions.
• Guide customers through ordering processes product information and relevant services.
• Handle customer concerns complaints and product-related issues with professionalism and a solution-oriented approach.
• Record customer interactions requests and resolutions accurately in internal systems.
• Refer complex or exceptional cases to the appropriate departments when necessary.
• Collaborate with internal teams to investigate customer concerns and ensure timely resolution.
• Meet established KPIs related to customer satisfaction service quality productivity and response times.
• Stay informed about coffee products brand offerings company policies and customer service procedures through ongoing training and development.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us:

• Competitive Salary: Attractive compensation that reflects your skills and experience.
• Language Bonus: Additional financial reward for your language proficiency.
• Performance Bonus: Recognition and rewards for achieving your targets and delivering excellent results.
• Meal Allowance: Daily support to help cover your meal expenses.
• Health & Life Insurance: Comprehensive coverage for your well-being and peace of mind.
• Onsite Work: Work from a professional and collaborative office environment.
• Professional Development: Ongoing training and opportunities to grow your skills and career.

Ready to take the next step Apply today and be part of a team that values innovation and excellence!