Developer Support Agent – Polish Market – Lisbon, Portugal

A working week in Lisbon Portugal in Polish. 1050 with room.

Youll spend most of it on handle escalations and appeals from developers regarding actions taken on their apps break down complex technical and policy-related issues into clear summaries via email chat and ticketing systems conduct in-depth research and apply critical thinking to reach policy-compliant decisions review curate and maintain developer-facing content and documentation communicate effectively on technical concepts such as APIs APKs NFC Bootloader and related topics and collaborate with internal teams to resolve complex support cases.

Less often youll also proofread and edit developer-facing documents to meet publication standards and participate in certification processes and regular testing to stay up-to-date on policies and procedures.

Were looking for someone with fluency in Polish (C1) and English (B2) 12 years of experience in customer support technical support or developer relations strong communication and writing skills with attention to clarity and tone analytical mindset with solid troubleshooting capabilities familiarity with mobile applications developer tools or technical policy environments is a plus BA/BS degree or equivalent work experience and highly organized collaborative and adaptable to shifting priorities.

1050 with room

Note how the two figures work: the lower one already has accommodation deducted because the company provides the room. You are not comparing a lower salary you are comparing a salary with rent already paid.

• Private Health Cover
• Meal Allowance

• Modern office well-connected location 4-week training program (in English) covering tools policies and customer management
• Long-term employment opportunity with structured career development
• Access to company-rented accommodation (fully equipped available for qualifying employees)
• Private health insurance from the first day of employment
• Meal allowance provided via card usable in a variety of establishments
• Portuguese employment contract with applicable public holiday compensation and vacation days
• Work schedule: Monday to Friday rotating shifts between 07:0019:00 (8-hour shifts 1-hour break)

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)
• Oeiras - Govo Building

CloserHire is partnering with a global tech and customer experience leader to hire highly motivated individuals to join their developer support team in this role youll support a widely-used developer platform by helping resolve technical and policy-related issues ensuring high-quality communication and service standards. If youre fluent in Polish and English have an eye for detail and want to work with innovative technologies this is a great opportunity

Low living costs 300-plus days of sun and big international communities in Lisbon and Porto.

• Send us your CV and we will come back to you either way
• A relaxed 30-minute conversation to check the role genuinely fits
• The companys own interview stage
• Offer and contract we stay involved through paperwork and arrival

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.