Danish speaking Technical Customer Support Representative
Job Location:
Monthly Salary:
Posted on:
15 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position: Technical Customer Support Representative
Location: Lisbon Portugal
Work model: On site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Communicate with clients through various channels including phone email chat and messaging platforms
- Assist with general inquiries product information and basic technical support
- Ensure messaging aligns with organizational tone and communication standards across all interactions
- Refer complex issues to appropriate internal teams or higher-level support
- Work collaboratively with technical staff to address and resolve service requests
- Organize and manage assigned support cases while adhering to team guidelines and priorities.
REQUIREMENTS:
- Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)
- Strong verbal and written communication skills across various platforms (phone email chat social media)
- Basic understanding of customer service principles and the ability to follow standard procedures
- Ability to handle technical inquiries and troubleshoot common issues with guidance
- Ability to quickly learn new softwares and technologies
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
- Organized detail-oriented and able to manage multiple tasks simultaneously
- Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
