Danish-Speaking Retail Support Specialist

Are you fluent in Danish with a strong customer service background and an interest in modern retail and e-commerce We are seeking detail-oriented consumer-focused professionals to join our retail operations team in Lisbon Portugal.
In this role you will deliver high-quality support to Danish-speaking shoppers and retail clientshandling order tracking returns processing product inquiries and account management. Start with full on-site support and transition into a flexible hybrid work model after 3 months!

• Customer Advisory: Assist Danish shoppers via phone live chat and email regarding order statuses product availability size guides shipping details and promotion codes.
  
• Order & Return Management: Process exchanges refunds claims for damaged goods and delivery updates using integrated retail CRM and inventory platforms.
  
• Resolution & Feedback: Handle order discrepancies or billing queries with patience and high service standards turning challenging interactions into positive brand experiences.
  
• Platform Operations: Collaborate with logistics and warehouse teams to resolve shipping delays and update customer tracking data accurately.
  

• Location: Lisbon Portugal.
  
• Work Model: Hybrid Work Model (First 3 months 100% on-site during onboarding and initial performance integration; hybrid split between office and home thereafter).
  
• Relocation Support: Full relocation package included for candidates moving to Lisbon from abroad (flight reimbursement company-provided accommodation during the initial period).
  

• Salary: Highly competitive base salary tailored to Danish language profiles plus monthly performance bonuses.
  
• Benefits: Private health and dental insurance meal allowance vouchers and continuous paid training.
  
• Workplace Perks: Modern vibrant office hub in central Lisbon with recreational areas continuous coffee/refreshments and regular social events.
  
• Career Growth: Opportunities to advance into Team Leadership Quality Assurance E-Commerce Operations or Partner Management.
  

• Language Skills: Native or Near-Native proficiency in Danish (C1/C2) with good working proficiency in English (B2).
  
• Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit.
  
• Experience: Prior experience in retail customer support hospitality or e-commerce is advantageous (paid onboarding provided).
  
• Skills: Excellent communication empathetic problem-solving and comfortable navigating multi-screen digital CRM platforms.
  
• Home Setup (for Hybrid Phase): Dedicated quiet workspace with high-speed internet for work-from-home days.
  

Ready to build a career in e-commerce support with a flexible hybrid setup in Lisbon Submit your CV in English or Danish today!