Danish-Speaking Customer Support Advisor

We are looking for a Danish-speaking customer support professional who understands what outstanding customer service looks like and can confidently represent a world-leading premium automotive brand at the level it deserves. The ideal candidate values the quality of each interaction and takes pride in delivering thoughtful accurate and customer-focused support rather than focusing purely on contact volume.

This is a fully remote role based in Portugal supporting Danish-speaking customers across the entire ownership journey from initial pre-purchase inquiries through to full aftersales assistance.

• Competitive base salary
• Bonus system
• Fully remote position (based in Portugal)
• Monday to Friday schedule only
• No weekend work
• Rotating shifts between07:00 and 19:00

• Handle inbound customer inquiries viaphone email and chat in Danish
• Support vehicle owners with questions regardingfeatures connectivity technology and vehicle functionality
• Assist withwarranty-related questions service bookings and dealership referrals
• Manage customer complaints with ownership professionalism and a solution-oriented approach aligned with premium brand standards
• Guide customers through both thepurchase process and aftersales journey ensuring a consistently high-end service experience

• Danish language levelC1 or C2 (mandatory)
• Currently based in Portugal (relocation is not provided for this role)
• Strong customer-first mindset with the ability to represent a premium automotive brand with confidence and care
• Availability for rotating shifts Monday to Friday between07:00 and 19:00
• Previous experience in customer service is an advantage but not essential

You will be the voice of a premium automotive brand where service expectations are high and every interaction matters. The role offers a structured weekday schedule (Monday to Friday only) with no weekend work and evenings always free.