Are you a natural communicator with a passion for helping people Do you speak Danish fluently and want to build a rewarding career in one of Europes most vibrant coastal capitals

We are seeking enthusiastic driven Danish-speaking Customer Experience Specialists to join our growing international team in Lisbon Portugal. In this role you will represent a world-renowned leading global household appliance and consumer electronics brand ensuring their Nordic customer base receives exceptional support.

This is a fully on-site position based in our modern well-connected Lisbon office.

The Role & Responsibilities

As a Customer Experience Specialist you are the primary point of contact for the brand. Your goal is to transform standard customer service interactions into positive memorable brand experiences.

• Customer Support: Handle incoming inquiries from Danish-speaking customers via phone email and digital chat platforms regarding product features warranties deliveries installations and orders.
• Troubleshooting & Problem Solving: Actively listen to customer issues regarding home appliances/electronics diagnose the problem and provide clear step-by-step solutions or coordinate with the technical service network.
• Data Accuracy: Document and update all customer interactions complaints and solutions accurately within our CRM database to ensure seamless case management.
• Brand Ambassador: Maintain an in-depth understanding of the brands product lines technology and corporate values representing them with empathy and professionalism.
• Continuous Learning: Participate in regular paid training sessions to stay updated on new product launches technical specifications and customer service methodologies.

Profile Requirements

We value a positive attitude empathy and strong communication skills above all else. Whether you are an experienced professional or looking to kickstart your career abroad we provide full training to set you up for success.

Must-Haves:

• Language Skills: Native or fluent (C1/C2 level) proficiency in Danish along with a strong working command (B2 level) of English.
• Location/Status: Already based in Lisbon or fully willing and legally able to relocate to Portugal completely on your own.
• Communication Style: Excellent verbal and written communication skills with a patient solution-oriented and customer-first mindset.
• Tech Literacy: Comfortable working with computers navigating multiple software screens and learning new digital tools.

Nice-to-Haves:

• Prior experience in customer service call centers retail hospitality or technical support is an asset but not mandatory.
• An interest in smart home technology consumer electronics or modern home appliances.

Schedule & Working Hours

• Shifts: 5 days a week 8 hours per day.
• Standard Hours: 08:00 17:00.
• Enjoy a stable daytime schedule that leaves your late afternoons and evenings completely free to enjoy Lisbons beaches culture and nightlife!

Compensation & Benefits

We offer a highly competitive salary structure designed to provide financial stability and reward your day-to-day performance:

• Base Salary: 1400 gross per month paid 14 times a year (includes standard Portuguese summer and Christmas bonuses).
• Language Allowance: 150 monthly allowance specifically for your Danish language expertise.
• Performance Bonus: Up to 100 monthly KPI bonus based on meeting quality and efficiency targets.
• Meal Allowance: 7 per working day (adds approximately 140150 net extra per month).
• Health & Life Insurance: Comprehensive private insurance coverage starting from day one of your contract.
• Career Progression: Clear pathways for rapid professional growth. We prioritize internal promotions for Team Leader Quality Assurance and Trainer roles.
• Company Culture: A diverse multicultural workplace with team-building activities cultural events and a highly supportive management team.

Important Note on Relocation

Please note that no relocation package or flight reimbursement is provided for this position. If you are applying from Denmark or elsewhere abroad you must be prepared to manage and fund your own travel paperwork and housing arrangements in Lisbon independently.

Ready to Apply

If you are ready to take the next step in your career and experience life in sunny Lisbon click Apply Now and submit your CV in English!