Danish Speaking Customer Experience Advisor

Are you a fluent Danish speaker looking to build an exciting career in one of Europes most vibrant coastal capitals We are actively recruiting enthusiastic driven Danish-Speaking Customer Experience Specialists to join our expanding international team in Lisbon Portugal!

In this role you will be the face of a world-leading brand specializing in top-tier consumer electronics and premium household appliances. Acting as the primary point of contact for their Nordic customer base you will ensure the delivery of exceptional service and care.

Work Format: Initial training must be completed 100% on-site at our modern centrally located Lisbon headquarters. Upon successful completion of your onboarding you will transition into a flexible hybrid work model.

As a Customer Experience Specialist your daily routine will involve:

• Omnichannel Support: Managing incoming inquiries from Danish consumers via phone email and live chatresolving questions about product features warranties delivery tracking setups and purchases.
• Appliance & Tech Diagnostics: Listening closely to user problems with smart home technology and appliances troubleshooting technical glitches providing clear solutions or escalating complex issues to the repair team.
• CRM Data Entry: Carefully logging and updating details from every customer interaction piece of feedback and ticket resolution in our CRM database for seamless continuity.
• Brand Ambassadorship: Becoming a product expert on the brands latest innovations and values representing the company with authentic professionalism.
• Continuous Learning: Engaging in fully compensated ongoing training sessions to stay sharp on new product releases technical updates and optimized service procedures.

We value an upbeat attitude strong empathy and sharp communication skills above all else. Whether you are a seasoned support professional or eager to start your first global role our comprehensive paid training program will prepare you for success.

• Linguistic Skills: Native or near-native fluency (C1/C2 level) in written and spoken Danish plus a solid professional command of English (B2 level) for corporate communication.
• Mobility Status: Already residing in Lisbon or fully prepared and legally permitted to manage your own relocation to Portugal.
• Communication Style: Superb verbal and written communication skills with a patient solution-focused and customer-first mindset.
• Digital Literacy: Strong computer skills including comfort with multitasking across multiple software interfaces and learning new programs quickly.

• Prior experience in call centers customer support retail hospitality or technical help desks.
• A genuine interest in smart home systems gadgets or modern kitchen and home appliances.

We provide a strong compensation framework that ensures financial stability while rewarding your daily achievements:

• Base Income: 1400 gross per month distributed 14 times per year (matching standard Portuguese summer and Christmas salary regulations).
• Language Allowance: A dedicated 150 monthly bonus for utilizing your Danish language skills.
• Performance Bonuses: Up to 100 monthly in KPI rewards based on quality precision and efficiency targets.
• Meal Stipend: 7 per active workday (providing an additional 140 to 150 net cash monthly).
• Immediate Protection: Full private medical and life insurance coverage starting from day one of your contract.
• Career Progression: Transparent internal pathways for upward mobility prioritizing our own team for advancements into Team Leader Quality Assurance or Corporate Trainer roles.
• Office Environment: A lively diverse workplace with frequent team events cultural activities and an approachable management team.

Please Note: This position does not offer relocation packages moving allowances or flight compensation. Candidates applying from Denmark or elsewhere must be entirely prepared to handle and fund their own travel arrangements legal work permits and housing setups in Lisbon.

Ready to take the next step in your professional journey Click the Apply Now button to submit your updated resume in English. Our talent acquisition team will reach out to you shortly for an initial virtual screening.