Danish Speaking Customer Advisor

Location Requirement: This is a 100% work-from-home position open exclusively to residents living within Portugal.

Are you a skilled problem solver who enjoys supporting others If you possess fluent Danish language skills and are seeking a fully remote career path from anywhere in Portugal this opportunity is ideal for you.

We are seeking energetic and dedicated Danish-Speaking Customer Support Representatives to join our growing international department. Operating entirely from home you will represent a leading global manufacturer of smart home devices and consumer electronics delivering exceptional service to Danish-speaking consumers.

In this customer-facing role you will act as the primary link between the company and its users transforming standard inquiries into positive brand interactions:

• Inbound Support Management: Assist Danish clients via phone email and live messaging regarding order statuses product details warranty coverage shipping and initial device configurations.
• Technical Problem-Solving: Identify and diagnose technical issues with smart appliances and electronics providing clear guidance to resolve problems or escalating complex cases to specialized engineering teams.
• System Documentation: Maintain precise records of all customer interactions reported issues and resolution steps within the CRM platform.
• Brand Representation: Keep up to date with new product releases software updates and organizational policies communicating information with empathy and clarity.
• Ongoing Growth: Participate in fully compensated continuous training modules to sharpen your technical expertise and client communication abilities.

We prioritize a positive mindset active listening and strong communication abilities. Whether you are an experienced customer service professional or looking to launch a remote career we provide complete training and equipment to set you up for success.

• Language Capabilities: Fluent in Danish (C1/C2 capability) alongside professional working proficiency in English (B2 level).
• Residency & Authorization: Resident of Portugal (or fully prepared to move) with legal right to work remotely in the country.
• Communication Skills: Strong written and verbal communication skills with a patient customer-centric attitude.
• Digital Competency: High comfort level using computers toggling between multiple applications and mastering new software tools quickly.

• Prior experience in customer care contact centers retail or hospitality is beneficial though not mandatory.
• An interest in consumer tech IoT electronics or modern household appliances.

• Weekly Hours: Standard 40 hours per week (8 hours daily 5 days per week).
• Shift Hours: Consistent daytime shifts scheduled between 08:00 and 17:00.
• Predictable Routine: Enjoy a structured work schedule from home keeping your evenings free.

We offer a well-rounded salary and perks package tailored for remote employees in Portugal:

• Base Salary: 1400 gross per month paid across 14 annual installments (including Portugals standard summer and Christmas allowances).
• Language Allowance: A dedicated 150 monthly bonus for applying your specialized Danish language skills.
• Performance Bonuses: Up to 100 gross monthly based on achieving service quality metrics and targets.
• Food Voucher: 7 per working day (providing approximately 140150 in tax-free net income per month).
• Comprehensive Insurance: Private health and life coverage starting on day one.
• Career Growth: Clear internal pathways leading to roles such as Quality Analyst Team Leader or Corporate Trainer.
• Company Environment: An inclusive multicultural organizational culture with regular team-building activities and accessible management.