Czech-speaking Customer Support Specialist

Czech-speaking Customer Support Specialist Healthcare Technology

Cross Border Talents is looking for a Czech-speaking professional who wants to combine excellent customer service with meaningful technology-driven work.

In this role youll help customers use insulin pumps related accessories and connected smartphone applications. Your support will help users navigate technical questions and get the most out of their devices.

• Assist customers via phone email and chat.
• Answer questions about medical devices accessories and related services.
• Help troubleshoot connections between insulin pumps and smartphone applications.
• Guide customers through product features and usage.
• Document interactions in the SAP CRM system.
• Escalate complex cases and collaborate with other support teams.
• Handle complaints returns and follow-up communications professionally.

• Fluent Czech and good English skills.
• Strong communication skills and an empathetic approach.
• A structured detail-oriented way of working.
• Confidence using computer systems and learning new software.

• Location: Portugal specific office location to be confirmed.
• Training: Approximately 20 working days.
• Training language: English.
• Training hours: 8 hours per day with starting times between 08:30 and 09:30 depending on the group.
• Work model and regular schedule: To be confirmed.

Interested in using your language skills in a role where thoughtful support really matters

Send your CV in English to .