Customer Support Specialist – Premium Coffee & Coffee Machines

Lisbon Portugal On-site Sete Rios Start Date: 14 September

We are hiring a German-speaking Customer Support Specialist to join a premium lifestyle brand in the coffee industry. This is not a traditional call center role you will be supporting a high-end coffee experience ecosystem including premium coffee machines orders subscriptions and delivery coordination.

This position is ideal for someone who enjoys structured customer support in a calm premium environment where quality of service matters more than volume or pressure.

About the Brand & Environment

You will be part of a premium coffee and coffee machine ecosystem supporting customers who value quality products smooth service and personalized assistance.

Unlike high-pressure telecom or utility support environments this role offers a more balanced and customer-focused experience with structured workflows and a strong brand reputation for excellence.

What You Will Do

• Handle inbound customer requests via phone email and chat in German

• Support customers with coffee machine setup usage and troubleshooting

• Manage orders subscriptions deliveries and account updates

• Assist with product information and premium service inquiries

• Coordinate with logistics and technical teams when needed

• Ensure accurate documentation of all customer interactions

• Provide a smooth high-quality customer journey aligned with brand standards

• Work within structured processes and CRM systems

What We Are Looking For

• Fluent German (C1/C2 mandatory)

• Good English skills (B1 preferred)

• Experience in customer support e-commerce or service roles is an advantage

• Interest in premium products or lifestyle brands is a strong plus

• Strong communication skills and customer empathy

• Ability to follow structured processes and maintain attention to detail

• Calm solution-oriented mindset

Offer Package

Base Salary: 1450/month

Performance Bonus: up to 100/month

Language Bonus: 150/month

Work Location: On-site Sete Rios Lisbon

Full onboarding and training on premium products & systems

International and brand-focused work environment

Stable project with long-term growth potential

Working Hours

07:00 16:00

Monday to Friday

On-site Sete Rios Lisbon

A stable daytime schedule with no night shifts supporting a healthy work-life balance.

Why This Role Stands Out

This is a rare opportunity to join a premium lifestyle brand in the coffee industry where customer interactions are less transactional and more experience-driven. You will be working in a calm structured and quality-focused environment supporting products people genuinely enjoy using every day.

If you are looking for a role that combines customer care premium products and structured processes in an international environment this could be a strong next step in your career.

Interested Apply now and join the team!