Customer Support Specialist – Premium Coffee Brand

Customer Support Specialist (Dutch Market) Premium Coffee Brand

Location: Sete Rios Lisbon (On-site)

Start Date:15 October

Schedule: MonFri 08:00 16:00 (No nights no weekends)

Are you tired of high-pressure call centers Do you value quality over quantity

We are looking for a Dutch-speaking Customer Support Specialist to join a world-renowned premium lifestyle brand. You wont just be answering phones; you will be acting as a brand ambassador for customers who love their coffee as much as you love providing an excellent service experience.

Why This Role Is Different:

• Quality First: We focus on premium service not high-pressure KPIs or call volumes.
• The Atmosphere: Work in a calm structured environment where the customer experience is the priority.
• Work-Life Harmony: With a consistent Monday-to-Friday 08:0016:00 schedule youll have your evenings and weekends free to enjoy the Lisbon lifestyle.
• The Product: Youll be supporting a brand that customers genuinely lovepremium coffee machines and subscriptions that brighten their day.

Your Daily Impact:

• Be the Expert: Assist customers in Dutch via phone email and chat with machine setup usage and troubleshooting.
• Manage the Journey: Oversee orders subscriptions and delivery logistics ensuring a seamless experience.
• Problem Solve: Coordinate with technical teams to provide swift accurate solutions.
• Connect: Build rapport with customers ensuring every interaction reflects the brands premium reputation.

What Were Looking For:

• Language Skills: Native/Fluent Dutch (C1/C2) is essential. Good English (B1) for team communication.
• Mindset: You are calm empathetic and solution-oriented. You find satisfaction in helping others.
• Attention to Detail: You enjoy working with structured systems and accurate documentation.
• Bonus Points: Previous experience in e-commerce or customer service is great but your attitude matters most to us.

The Total Compensation Package:

• Monthly Base: 1400
• Language Bonus: 150/month
• Performance Bonus: Up to 100/month
• Security: A stable long-term project with a global brand.
• Growth: Comprehensive training on high-end products and professional systems.

Ready to start a new chapter in Lisbon

We arent just looking for a specialist; were looking for someone who wants to take pride in their work. If you value a professional balanced and premium environment we want to hear from you.