Customer Support Specialist – Premium Coffee Brand

Lisbon Portugal On-site Sete Rios

Start Date: 22 October

We are hiring a Dutch-speaking Customer Support Specialist to join a premium lifestyle brand in the coffee industry. This is not a traditional call center role you will support a high-end coffee experience ecosystem including premium coffee machines orders subscriptions and delivery coordination.

This position is ideal for someone who enjoys structured customer support in a calm premium environment where quality of service matters more than volume or pressure.

You will be part of a premium coffee and coffee machine ecosystem supporting customers who value quality products smooth service and personalized assistance.

Unlike high-pressure telecom or utility support environments this role offers a more balanced and customer-focused experience with structured workflows and a strong brand reputation for excellence.

• Handle inbound customer requests via phone email and chat in Dutch

• Support customers with coffee machine setup usage and troubleshooting

• Manage orders subscriptions deliveries and account updates

• Assist with product information and premium service inquiries

• Coordinate with logistics and technical teams when needed

• Ensure accurate documentation of all customer interactions

• Provide a smooth high-quality customer journey aligned with brand standards

• Work within structured processes and CRM systems

• Fluent Dutch (C1/C2 mandatory)

• Good English skills (B1 preferred)

• Experience in customer support e-commerce or service roles is an advantage

• Interest in premium products or lifestyle brands is a strong plus

• Strong communication skills and customer empathy

• Ability to follow structured processes and maintain attention to detail

• Calm solution-oriented mindset

Base Salary: 1450/month
Performance Bonus: up to 100/month

Language Bonus: 150/month

Work Location: On-site Sete Rios Lisbon

Full onboarding and training on premium products & systems

International and brand-focused work environment

Stable project with long-term growth potential

07:00 16:00
Monday to Friday