Customer Support Specialist – Operations Customer Expert

Are you passionate about cutting-edge technology We are looking for an Operations Customer Expert to join our team in Lisbon supporting users of a world-leading American AI research and deployment this role you will provide exceptional professional support to consumers and business users across multiple channels focusing on troubleshooting problem-solving and delivering an outstanding user experience.

• Customer Support: Assist customers with billing invoicing and account access issues in a professional and timely manner.

• Product Guidance: Guide support and train users on how to navigate and utilize the clients AI platform and products.
• Issue Resolution: Investigate and troubleshoot user inquiries across digital support channels with high efficiency and accuracy.
• Quality Excellence: Deliver high-quality service that consistently exceeds client expectations and quality scoring benchmarks.

• Work Schedule: 8-hour daily shifts (40 hours/week) with a 1-hour lunch break. Schedules operate 24/7 across Day Shifts (07:0022:00) or Night Shifts (22:0007:00).

• Comprehensive Training: Includes a 15-working-day intensive training program (8 hours/day) covering software tools client products customer management and hands-on practical training.

• Relocation Support: Complete relocation assistance and logistics for international candidates.

• Accommodation Options: Available private room in a shared company apartment with all utility bills and cleaning service included.

• Health & Well-being: Private health and dental insurance on-site clinic access and free meal items (soup bread salad fruit).

• Perks & Benefits: Annual travel home support local language classes legal/administrative assistance (visas NIF housing) and social/cultural activities.

• Fluency in English (written and spoken).

• Strong communication skills and a customer-first mindset.

• Ability to troubleshoot technical and billing issues effectively.

• Flexibility to work in rotating shifts within a 24/7 environment.

• Passion for artificial intelligence and innovative tech solutions.