Customer Support Specialist – OC Expert

Are you passionate about cutting-edge technology We are looking for an Operations Customer Expert to join our team in Lisbon supporting users of a world-leading American AI research and deployment this role you will provide exceptional professional support to consumers and business users across multiple channels focusing on troubleshooting problem-solving and delivering an outstanding user experience.

• Customer Support: Assist customers with billing invoicing and account access issues in a professional and timely manner.
• Product Guidance: Guide support and train users on how to navigate and utilize the clients AI platform and products.
• Issue Resolution: Investigate and troubleshoot user inquiries across digital support channels with high efficiency and accuracy.
• Quality Excellence: Deliver high-quality service that consistently exceeds client expectations and quality scoring benchmarks.

• Work Schedule: 40 hours per week 8-hour daily shifts with a 1-hour lunch break. This position specifically operates on Day Shifts (scheduled between 07:00 and 22:00 Monday through Sunday).
• Comprehensive Training Program: Includes a 15-working-day intensive training program (8 hours/day) covering software tools client product knowledge customer management and on-the-job practical application.

• Fluency in English (written and spoken).
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and customer care capabilities across digital channels (Chat Email Phone).
• Flexibility to work within day-shift schedules (07:00 - 22:00).
• Passion for artificial intelligence technologies and innovation.