Customer Support Specialist

Customer Support Specialist (E-commerce) Onsite Portugal

Lisbon Full-time Start Date: 20 July 2026

Ready to build a career in a fast-paced international environment

Join a dynamic support team at the heart of the e-commerce experience. This is more than a customer service roleyoull be the key player ensuring seamless online journeys solving real-time challenges and delivering exceptional service that truly makes an impact.

As a Support Specialist youll manage the full lifecycle of customer orders while maintaining top-tier service standards. Youll handle sensitive data collaborate across teams and solve complex issues with precision and speed.

• Manage end-to-end customer interactions (phone email chat) related to online orders

• Handle delivery tracking returns refunds payment queries and shipping investigations

• Review and process order-related data and business requests

• Collaborate with couriers financial institutions and internal teams

• Ensure strict compliance with PCI & GDPR policies

• Analyze and resolve complex cases escalating when necessary

• Contribute to continuous improvement of customer experience and team performance

Were looking for driven individuals who thrive under pressure and care about the details that matter.

Italian (near native) English (B2 or higher) written & spoken
Strong communication and problem-solving skills
High attention to detail and accuracy
Ability to work independently and make confident decisions
Comfortable handling sensitive/confidential data
KPI-driven mindset with a proactive attitude
Team player with strong collaboration skills

Nice to have:

• Experience with SAP or back-office tools

• Previous customer support or e-commerce experience

We set you up for success from day one:

Fully paid training (1520 working days)
MondayFriday 09:00 18:00 (incl. holidays)
Training conducted in English
Includes customer management across phone email & chat
Hands-on learning independent task execution

40 hours/week (8h/day 1h lunch)
Rotational shifts: Monday to Sunday
Operating hours: 07:00 00:00
Flexibility required (including occasional overtime based on volume)

You can choose your package:

Option 1: 1040.66 gross/month company apartment

Option 2: 1240.66 gross/month (no company apartment)

Performance bonus

Holiday & Christmas allowances included

Food Allowance

Private Health Insurance

Career growth opportunities in an international environment

Application Review
Online Language Assessment
Interview with the Client