Customer Support Specialist Italian & English

We are recruiting on behalf of a leading global customer experience provider for a Italian & English Customer Support Specialist based on-site in Porto this role you will deliver exceptional service to customers handling inquiries via digital platforms while identifying opportunities to enhance their experience and suggest additional value-added services.

• Deliver personalized customer service in Italian and English across multiple communication channels.
• Assist clients with inquiries resolve issues and handle complaints with strong conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality professionalism and customer satisfaction standards.

• Language Proficiency: Fluent in both Italianand English.
• Work Model & Location: Readiness to work On-site in Porto Portugal.
• Schedule: Standard full-time hours Monday to Friday (between 08:00 and 19:00) with Fixed Weekends Off.
• Experience: 1 years of contact center or customer support experience is preferred.
• Skills: Strong digital literacy sales orientation excellent interpersonal communication and problem-solving abilities.

• Fixed monthly salary paid over 14 months.
• Work-Life Balance: Fixed weekends off (Saturday & Sunday).
• Relocation Support: Shared accommodation provided for up to 12 months for candidates relocating from outside Portugal (flight tickets not included).
• Professional growth and continuous training in an international setting.

Please send your CV or get in touch directly via email at