Customer Support Specialist – Home Appliances

Lisbon Portugal Start: July 15th
We are looking for a motivated Dutch-speaking Customer Support Specialist to join an international team supporting a leading home appliances brand. This is a structured process-driven role combining customer service technical troubleshooting warranty handling and after-sales support.
If you enjoy working in a clear workflow environment solving product-related issues and building technical knowledge this role offers a strong foundation for long-term career growth in customer support and technical services.

What You Will Do
Handle inbound customer requests (phone email chat) in Dutch
Manage warranty claims repair requests and spare parts orders
Provide basic technical troubleshooting for home appliances
Guide customers through after-sales processes and solutions
Work within structured systems and follow clear operational procedures
Document all interactions accurately in internal tools
Escalate complex technical cases when necessary
Ensure a professional and high-quality customer experience

What We Are Looking For
Fluent Dutch (C1/C2 mandatory)
Good English communication skills (B1 preferred)
Experience in customer service or technical support is an advantage
Interest in technical products and structured processes
Strong attention to detail and problem-solving mindset
Ability to work in a fast-paced process-oriented environment

Offer Package
Base Salary: 1400/month
Language Bonus: 150/month
Performance Bonus: 100/month
Location: Lisbon Portugal
Full training provided (technical product & systems)
International working environment with career growth opportunities

Working Hours
Shift: 07:00 17:00 (day schedule only)
Stable and structured working hours (no night shifts)

Why This Role
This is a strong opportunity to build expertise in home appliances technical support including warranty processes repair coordination and structured case management. You will gain valuable experience in a highly process-driven international environment ideal for long-term development in customer service and technical support careers.