Customer Support Specialist – French Speaking

We are looking for a French-speaking Customer Support Specialist to join a dynamic team in Braga this role you will assist users with an innovative employee benefits application providing support on features such as meal allowances mobility programs and reward vouchers.

• Assist customers with inquiries regarding app features and overall functionality.
• Provide phone-based support to handle incoming user inquiries.
• Guide users through account creation setup and balance management.
• Inform customers about available service features and platform updates.

• Native or fluent proficiency in French (written and spoken).
• Strong communication skills and a customer-centric mindset.

• Contract Duration: 6-month contract.
• Work Model: Hybrid.
• Schedule: Monday to Friday rotational shifts between 07:00 and 18:00 (Weekends off).
• Equipment: Provided by the company (shipped to candidates residing more than 50 km from the office; collected in person for those living within 50 km).