Customer Support Specialist French & English

We are recruiting on behalf of a leading global customer service provider for a French & English Customer Support Specialist (Car Rental Service) based on-site in Porto this role you will provide personalized assistance for a leading European car rental brand handling customer inquiries across the entire rental journeyfrom reservations to post-rental support.

• Deliver personalized customer support via phone email and messaging channels.
• Assist clients with pre-rental inquiries bookings and reservation details.
• Identify business opportunities by suggesting additional services and modalities tailored to customer needs.
• Provide ongoing support during active rental periods and handle post-rental matters including billing invoicing and damage reports.
• Resolve client issues and conflicts efficiently while maintaining a high standard of professionalism.

• Language Proficiency: Native or high fluency in French alongside strong English skills.
• Work Model & Location: Readiness to work On-site in Porto Portugal.
• Schedule: Full-time Monday to Friday (rotative shifts between 07:00 and 18:00 or fixed 08:00 to 17:00). Fixed Weekends Off (Saturday & Sunday).
• Experience: 1 years of contact center or customer service experience is preferred.
• Skills: Strong digital literacy sales orientation active listening and conflict-resolution abilities.

• Contract: 6-month initial contract.
• Work-Life Balance: Fixed weekends off.
• Relocation Assistance: Shared accommodation support for up to 12 months for eligible candidates relocating to Portugal.
• Professional growth within an international automotive/travel support setting.

Please send your CV or get in touch directly via email at